Every day, medical assistants are faced with a number of challenges, from demanding patients to communication difficulties. At Eastern International College, we pride ourselves on developing the professional skills needed to handle these and other challenges like a pro. Learn about the top medical assistant challenges and how to overcome them below.
1. Interacting with Diverse Patients
During every shift, medical assistants have to interact with a diverse group of patients. No two patients are the same. Everyone has different cultures, ethnicities, aspirations and religious beliefs, some of which may be different from your own. Not to mention, since these patients are seeking medical care, they’re most likely not having their best day. As such, it’s normal to encounter patients who are scared, anxious or angry, and they might try to take these feelings out on the medical staff. At Eastern International College, we help upcoming medical assistants learn how to see the world from the patients’ perspectives and navigate potentially difficult situations, so that they can develop the best relationships with their patients as possible and provide the level of care they deserve.
2. Communicating Effectively
The medical assisting profession requires good communication. But sometimes, it can be challenging to keep the lines open with patients, doctors and colleagues. In order to convey messages clearly and precisely, you need to communicate effectively.
In regular conversations, you’re a great storyteller. To avoid sounding like a textbook when interacting with patients, use this same principle. It’ll help you build lasting relationships, as well as express instructions in an easily understandable way. Additionally, it’s also important to be a good listener, whether you’re working with patients or physicians.
3. Staying Detached
Many people choose the medical assistant profession so they can help others. While being compassionate is important in healthcare/allied health, it is important to be objective and avoid becoming too personally involved with patients.
By nature, humans are social beings. However, as a medical assistant, it’s important to avoid personal and emotional relationships with patients and remain professional and composed while on the job. Actively practice compassionate detachment, which is a skill that allows you to be empathetic while staying objective.
Study to Become a Medical Assistant
Interested in becoming a medical assistant? Check out the Associate of Applied Science in Medical Assistant (MA-AAS) program at EIC. Request more info to get started.